Why are standards of customer care and service declining throughout the world?
Is it a generational or an educational thing? Maybe it’s an issue of poor management or corporate hubris. Could it be caused by a general reduction in IQ? More, does an increase in a firm’s human resource diversity result in a decrease in that firm’s competence?
Either way, this post is dedicated to people all over the world who have experienced impoverished customer care and service from firms both large and small.
Enjoy my fightback.